Rad Power Bikes Reviews

Return Policy Overview

Rad Power Bikes has a 30-day return policy for their products, with specific conditions based on the type of item being returned.

Ebike Returns

• Unopened ebikes can be returned within 30 days of receipt for a $149 return shipping fee per bike.
• Opened ebikes that have been ridden for less than 20 miles can also be returned within 30 days, but will incur a $149 shipping fee plus a 30% restocking fee.

Accessory Returns

• Accessories must be returned within 30 days of receipt, requiring a $10 return shipping fee per accessory, along with a 30% restocking fee.

Return Process

To initiate a return:

1. Submit a return request via email to Rad Power Bikes' Customer Support at support@radpowerbikes.com.
2. Include the word 'RETURN' in the subject line.
3. Provide your name, email address, and order number, along with the reason for the return.
4. Attach required photos of the product, including:
   • The bike from both sides (if opened).
   • The mileage display (if applicable).
   • The condition of the box.
   • The bike ID label.

A Customer Support team member will respond to assist with the return request.

Here are the top 10 alternatives to radpowerbikes.com:

1. Aventon.com: Offers best-in-class ebikes with over 1,000+ authorized service dealers and test rides.
2. PedegoElectricBikes.com: America’s biggest brand of ebikes with a wide collection of high-quality electric bikes.
3. VelotricBike.com: Provides innovative, high-quality, and stylish ebikes at an affordable price point.
4. HeyBike.com: Sells powerful pedal-assist ebikes with a long-range.
5. Ride1Up.com: Offers high performance affordable electric bikes with speeds of 15mph.
6. Lectric Ebikes: Known for their high-quality electric bikes.
7. Juiced Bikes: Offers a wide range of electric bikes.
8. EVELO: Specializes in easy-to-ride, stylish electric bikes.
9. Magnum Bikes: Offers a variety of electric bikes for different needs.
10. Hi Power Cycles: Known for their high-performance electric bikes.

These alternatives offer a variety of electric bikes with different features and price points. It's recommended to check out each website to find the best fit for your needs.

To open an account on Rad Power Bikes, follow these steps:

1. Place an order on the website. After placing the order, an email titled “Are your order and address correct?” will be sent.
2. In that email, there is a link to set up the customer account. Click the link titled “Set up your customer account” at the bottom of that email.
3. This link will redirect to the website and prompt to create a password for the account. The email address used for the order will be the username.
4. Confirm the password to activate the account.

To log in to an existing account or reset a password:

1. Click on the login icon in the top right corner of the header on the website.
2. If the account is already activated, log in with the credentials.
3. If the password needs to be reset, click “Forgot your Password?”. Enter the account email address and click “Recover”.
4. A password reset email will be automatically sent. Click the “Reset your Password” button in the email.
5. This will redirect back to the website. Enter the new password and click “Submit.”

The account is now ready to use. Remember, the customer account allows tracking the shipping progress of a current order, reviewing previous order history, and participating in the Referral Program. If the order confirmation email is misplaced, contact the Customer Experience team via email for a resend of the account activation link.

Rad Power Bikes offers free returns within fourteen days of delivery. To return an ebike, it must have less than ten miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be in the same packaging and condition that you received it. Any warranty issues must be resolved prior to processing a return.

For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Used products, batteries, special orders, sale items, gift cards, and gifted orders shall not be returnable except in extreme cases of breakage/malfunction covered by the warranty. "Built and Delivered" fees are non-refundable.

Shipping is free in the US and Canada for all bikes, and most accessories* purchased with a bike. Accessories purchased separately from a bike and replacement parts not covered under warranty will be charged a shipping fee of $10 (USD and CAD) for orders under $150. Accessory orders* over $150 will be shipped free.

Radpowerbikes.com accepts various payment methods. These include debit or credit cards (Visa, MasterCard, AMEX, and Discover), Shop Pay, Amazon Pay, PayPal, Google Pay, and Rad Power Bikes gift cards. Financing options are also available for customers.

Rad Power Bikes offers a variety of electric bikes with prices typically less than $1,500. For example, the Radster Trail is priced at $1,999 and the RadRover 6 Plus is available for $1,599. The company recently announced a price drop across their lineup of award-winning electric bikes, making them even more affordable. For instance, the RadRover 6 Plus was reduced to $1,399 from $2,099, and the RadRunner Plus was lowered to $899 from $1,199. These prices reflect the company's mission to create radical electric bikes that are built for everything and priced for everyone.

RadPowerBikes offers a wide range of custom-designed and purpose-built eBikes. Their product lineup includes cargo and utility bikes, commuter bikes, and fat bikes. They also offer custom builds, rentals, and fleet sales to businesses, warehouses, and delivery companies. Some of their popular products include the Radster Trail, an off-road bike with slimmed down fat tires for a sportier experience and increased torque for faster hill-climbing. The RadWagon 5, a cargo bike with front suspension, hydraulic disc brakes, and class 3 capability. The Radster Road, a commuter bike built for smooth, everyday rides with up to 28 MPH speed and 100 Nm of torque. The RadExpand 5 Plus, a folding bike with front suspension and hydraulic disc brakes for smoother rides on any terrain. And the RadRunner 3 Plus, an electric utility bike with a redesigned low-step frame, hydraulic brakes, and up-to-date tech. In addition to their products, RadPowerBikes also provides best-in-class service with reliable service and support, live support with U.S.-based experts, and local service through partnerships with neighborhood bike shops and mobile service providers.

Rad Power Bikes has a detailed return policy. Unopened ebikes can be returned within thirty (30) days of receipt for a $149 return shipping fee per bike. Opened ebikes with less than 20 miles of usage can also be returned for a $149 shipping fee per bike plus a 30% restocking fee per bike. To return an ebike that is not defective or damaged, a return request must be submitted to Rad Power Bikes.

For accessories, they can be returned within thirty (30) days of receipt for a $10 return shipping fee per accessory plus a 30% restocking fee per accessory. Larger accessories may require a higher return shipping fee.

As for the shipping policy, shipping is free in the US and Canada for all bikes, and most accessories purchased with a bike. Accessories purchased separately from a bike and replacement parts not covered under warranty will be charged a shipping fee of $10 for orders under $150. Accessory orders over $150 will be shipped free. Please note that replacement battery orders will require an additional $60 shipping charge and Hollywood Hitch Rack orders will require an additional $30 oversized shipping charge. In the US, in-stock items typically ship within two business days after an order is placed, and in Canada in-stock items will typically ship within four business days.

Rad Power Bikes customer support can be reached through the following methods:

• Phone: (800) 939-0310
• Email: For US, support@radpowerbikes.com and for Canada, can-support@radpowerbikes.com
• Address: 2622 Nw Market St, Seattle, WA, 98107
• Website: Visit the Rad Power Bikes website and navigate to the 'Help Center' for additional resources.

Rad Power Bikes are known for their powerful 750W hub motors and high-capacity batteries. They are designed to be practical, fun, and fast. The bikes have upright geometry, comfortable touchpoints, and wide tires ranging from two to four inches. Some models even have fork suspension or cruiser-style handlebars. Other notable features include throttle mode, integrated LED lights, fenders, and kickstands. The Radster Trail, for example, is an electric off-road bike with a torque sensor, class 1-3 capabilities, rear hub motor 750W/100Nm, and a payload of 370 lb. (290 lb. rider). It can carry up to 65 miles per charge. Rad Power Bikes also offer best-in-class service and support, including lifetime customer support, local service, and expert support wherever your ride takes you. They also have RadRetail stores and local partners that can show you their ebike models, answer your questions, and set you up with a free test ride. If you need help with your ebike, they have service centers on site. They also partner with neighborhood bike shops and mobile service providers to give you the support you need. Let us connect you with a Rad-approved mechanic in your area. Get Started The Rad blog Guides for everything you need Visit The Rad Blog Don’t miss out. Sign up to get the latest on new releases and more. TOP Our electric bikes are custom-designed for your lifestyle and ride. Shop award-winning, affordable ebikes for City, Commuter, Cargo, Utility, Folding, and more. Rad Power Bikes.